Refund policy

30-Day Returns

You have 30 days from the date you receive your order to request a return. Items must be unused, in their original packaging and with all accessories.

How to start a return

Contact us through our Contact page with your order number. Please do not send anything back before contacting us — we will reply within 48 hours with the return instructions and address.

Defective or damaged items

If your item arrives damaged or stops working within 30 days, we will send you a free replacement or a full refund, at no cost to you. A photo or short video of the problem is all we need.

Change of mind

For returns that are not due to a defect, return shipping is paid by the customer. Once we receive and inspect the item, we refund the full product price to your original payment method within 5–10 business days.

EU customers

This policy does not affect your statutory 14-day right of withdrawal or your legal guarantee rights under EU consumer law.